Grievance Redressal Policy

At Thanga Parvath Jewellers, customer satisfaction is our top priority. We have established a robust mechanism to address your issues and complaints in a structured and transparent manner.

Level 1: Customer Care Support

For general queries, transaction delays, or feedback, you can contact our primary support channel. We acknowledge all complaints within 24 hours.

Email: support@thangaparvathjewellers.in
Phone: +91 8754913034 (10:00 AM to 7:00 PM, Sunday Holiday)
Response Window: Resolution within 3 to 5 business days.

Level 2: Escalation to Grievance Redressal Officer

If your complaint is not resolved within 5 working days, or if you are unsatisfied with the resolution provided at Level 1, you can escalate the matter directly to our Nodal Grievance Officer:

Name: Mr. T. Parvatha Kumar

Designation: Grievance Redressal & Nodal Officer

Office Address: Thanga Parvath Jewellers, 68/14 Kandhadai Street (Near Pothys), Srivilliputtur, Tamil Nadu - 626125.

Direct Email: grievance@thangaparvathjewellers.in

We pledge to investigate escalated matters thoroughly and deliver a final resolution within 15 working days of escalation.