Refund Policy

At Thanga Parvath Jewellers, customers participate in a physical gold savings scheme designed for purchasing jewellery. By enrolling in our schemes and making contributions, you agree to these terms:

1. Non-Refundable Contributions

All monthly installments and scheme payments are strictly non-refundable and non-transferable. Once an installment has been processed, it is credited as a payment advance for physical gold jewellery and cannot be cancelled, reversed, or refunded in cash.

2. Redemption through Physical Purchase

Upon maturity of the scheme, the accumulated scheme advance must be redeemed entirely towards the purchase of physical gold jewellery, silver articles, or certified coins available at our physical showrooms in Sivakasi or Srivilliputtur. Cash payouts or cash redemptions are not permitted under any circumstances.

3. Transaction Failures & Duplicate Payments

In the event of a technical billing error resulting in duplicate debits or a failed transaction (where funds are debited but not credited to the scheme account), the deducted amount will be processed and automatically refunded to the customer’s original payment source within 7 working days.

4. Contact Support

For payment disputes or queries, email us at support@thangaparvathjewellers.in or call +91 8754913034.